Career

Wowrack is looking for a Junior System Administrator with emphasis to manage Microsoft Servers Infrastructure and join our Hybrid Cloud Infrastructure-as-a-Service team. As a Junior Microsoft System Administrator, you will be using your cloud and IT technical knowledge to assist in maintaining customer's cloud infrastructure and provide technical support as well as consulting when needed.

This is a very customer centric position as you will be closely engaging with customers face to face, support ticket, phone support, and off-hours maintenances. You will leverage your broad experience to support and troubleshoot application, network, systems using the various internal and external tools as well as your existing knowledge and toolkits.

This position requires individual with high self-motivation and high sense of ownership as you will be working with other Engineering teams within Wowrack to manage, maintain and resolve issues for customer's production Infrastructure. Your ability to work as a team player will be very important as you will be heavily working with your peers in virtual capacity (Teams, IM, Phone calls, etc).

Equally important will be your continuing appetite to learn about new technologies and industry trends. Ideal candidate would be a person who have worked for cloud or hosting providers or managed service providers in a customer-centric and tight deadline delivery environment. Candidate will also need to be able to accommodate off hours IT projects.

Some of the Technologies we dabble in:

• Hypervisor: Hyper-V, VMWare, Xen, KVM, ProxMox, Openstack, Cloudstack
• OS Level Virtualization: Docker, OpenVZ
• Desktop/App Virtualization: Microsoft, Vmware, Citrix
• Public Cloud: AWS, Azure, Google Cloud, Office 365
• Web Server: Apache, NGINX, Varnish, IIS, Squid, Java.
• Database Server: MySQL, MongoDB, Redis, Microsoft SQL, Hadoop
• Digital marketing platform management: WordPress, Drupal, Magento, cPanel
• DevOps automation tools: Chef, Puppet, Saltstack
• Microsoft Server: Exchange, Sharepoint, Skype For Business, System Center, SQL, Dynamics, Hyper-v Cluster * Storage (Hardware): Dell Equallogic/Compellent, Nimble Storage, EMC, HP, Mellanox, LSI
• Storage (Software): FreeNAS, Open-E, Ceph, GlusterFS, HDFS, Microsoft Storage Spaces Direct, VMware vsan
• Networking: Layer2 Switching, Layer3 Routing, GRE Tunnel, VPN Site2Site Tunnel, Firewall, Application Load Balancer
• Networking Hardware: Cisco Nexus Catalyst ASA, Juniper MX, Force10, HP Aruba.

Candidate who has exposure in the above technologies is highly preferred. Otherwise, you will be learning and working day-to-day with these technologies.

RESPONSIBILITIES:

• This is a Customer Facing Position. You will be interfacing with customer a lot.
• Act as Field IT consultant and support Wowrack On-Premise Managed Infrastructure client base.
• Project manage Multiple Fast Paced Projects at the same time and be able to meet deadlines.
• Support multiple production infrastructure and networks that runs Mission Critical Applications.
• Establish and maintain appropriate IT documentation and procedures.
• Provide Phone Support
• 24/7 availability for on-call for emergencies and maintenance.
• Assist with Wowrack Internet Datacenter projects as needed.

QUALIFICATIONS:

• Minimum 3 years of combined professional experience with Windows server and Active directory environment (Windows 2008 - 2016).
• Experience with Office365 including setup and migration and usage.
• Experience with various Client Operating systems such as Windows XP - Win10.
• Knowledge in TCP/IP, Subnetting, DNS and how the Internet works in general
• Must be a people person with strong ability to resolve both technical and non-technical problems.
• Excellent in communication, organization, and teamwork skills.
• Must be dependable with a great work ethic, demonstrated initiative, ownership of issues, and exceptional attitude.
• Highly flexible, adaptable, and able to deal with uncertainty in an extremely high-paced environment.

BIG PLUS:

• IT consultant experience
• Experienced with Azure Stack
• Experienced with Microsoft Exchange 2003 - 2016 Infrastructure including management and maintenance of the system.
• Experienced with various Microsoft server products such as IIS, SQL, Sharepoint, System Center Products, Skype for Business, Hyper-V.
• Experienced with various Windows server technologies such as Active Directory, Group Policy, DHCP, DNS, WINS, NAP, IAS, RRAS, Firewall, WSUS, IIS, Certificate Manager, Terminal Server / Remote Desktop Services, Clustering.
• Knowledge of Mac and Linux clients.
• Mass client deployment experience.
• Experienced and knowledgeable with various Network equipment such as Routers, Firewalls, Switches, Load Balancers, Wireless Access Points, KVM/IP, PDU UPS.
• Experience and knowledge with various 3rd party network and security management software such as Symantec, Veritas, McAfee, GFI, Opmanager, VMWare.
• Experienced working with system and network monitoring tools: Nagios, Cacti, MRTG, Zabbix, Opmanager, Systems Center.
• Server hardware knowledge and past experience with SAN, NAS and Various Backup devices.
• Ability to script, setup open source CMS solution such as Wordpress, Joomla and Drupal.
• Experienced with various Phone products including PBX, Voice over IP solutions and Internet telephony.
• Relevant BS degree in Computer Science or related field
• A+, CCNA, MCSE, MCSA certified

Due to nature of heavy equipment, Candidate must be able to lift at least 50lbs of equipments and have a reliable working car to travel to customer's location. (greater Seattle Area)

Wowrack is employee-focused and work hard to create a company culture that all of our team member will enjoy. We offer competitive pay, plus medical and dental, vacation and paid time off (PTO).

Salary and compensation DOE.
Interested candidate, please email your resume to hr[at]wowrack.com

Founded in 2001, Wow Technologies, Inc. (Wowrack) is a cloud service provider; offering various Hosting services including Managed Hosting Solutions, Dedicated Server Solutions, Colocation, Virtualization, Bandwidth Delivery and Managed Services. Our competency includes being able to design, provision, implement, manage and monitor high traffic websites that require high availability and redundant infrastructure.

Interns are thrown right into the mix of Wowrack’s marketing department by assisting with event planning from in-house events to travel budget planning activities; writing press materials, assist with marketing copy, and learning marketing automation. In addition, our interns our involved with learning about what it takes to strategize and execute a successful marketing campaign.

Responsibilities included but not limited:

• Assist with graphic design, email templates
• Research graphic ideas appropriate for each marketing campaigns
• Assist in the development marketing materials (emails, website)
• Assist with marketing copy and campaigns (social media)
• Assist with coordinating events and travel plans
• Learn how to research and analyze target audiences
• Learn the basics of Google search commands and overall Google navigation
• Assist with the daily operations of marketing campaigns

Requirements:

• Passion to learn, take on responsibility, and get the most out of your internship
• Must be very reliable and punctual and able to work in a fast paced environment.
• High level of comfort with graphics programs including Illustrator, Photoshop, etc
• Ability to learn new applications quickly.
• Must be fast / efficient / extremely organized.
• Good written, verbal, and interpersonal skills
• Self-motivated and independent with excellent research and problem solving skills.
• Pursuing a undergraduate degree in Marketing
• Microsoft Office and social media experience required
• Self-Motivated, upbeat and smiley, energetic, outgoing and works well under pressure and goes with the flow.

What is gained:

• Real-world experience in multiple areas of marketing, event/tradeshow planning, and the tech industry.
• Letter of recommendation / reference
• College Credit (if applicable for your school)
• Some of the perks that we have as a company is FREE snacks, beverages, and plenty of FREE parking space.

TO APPLY:
Please send your resume / cover letter and 3-5 samples of relevant work to rubelyn@wowrack.com
Deadline is open until filled

Wowrack is hiring for a full time Sales Lead Generation Specialist position to help drive growth in our overall revenue and setting appointments on behalf of the Outside Sales Teams for new customer acquisitions. As a Wowrack Lead Generation Specialist, you will be a member of specialized team of professionals responsible for delivering Wowrack Hybrid Cloud Infrastructure solutions to our clients in various sectors of the industry. You will be tasked with driving revenue from both existing customers and new prospect, and using the resources provided to schedule and procure new sales opportunities. You will also assist in specialized sales campaigns.

The right candidate should be a highly motivated individual, highly driven and professional, persistent, sincere and able to nurture relationships with prospective future clients. Knowledge of various Cloud technologies and understanding how to position Wowrack as a trusted infrastructure provider is key to success. Passion for current and new technologies, firm resiliency, self-motivation, and the ability to keep up with our rapidly changing industry is not only expected but will be key to your overall success.

ABOUT WOWRACK
Wowrack is a Seattle Based Hybrid Cloud Infrastructure Provider offering full service Managed hosting solutions, Private Cloud Infrastructure, Public Cloud servers, dedicated hosting, Colocation, and hosting related technology services. We host high profile and high traffic Internet websites and we are excited to be the backbone of many successful Internet companies. Wowrack is employee-focused and work hard to create a company culture that all of our team member will enjoy. We offer competitive pay, plus full medical/vision/dental, paid vacation and holidays.

Job Location :
South Seattle, WA US
12201 Tukwila International Blvd Suite 100
Seattle, WA 98168

Position Type:
Full-Time/Regular base + commission based + full health benefits.

Work Shift :
This is a regular work hour shift 8am-5pm Monday – Friday at Wowrack HQ.

RESPONSIBILITIES:

• Learn and demonstrate a fundamental understanding of Wowrack products and services, and clearly articulate our capabilities and advantages to prospective customers.
• Ability to identify the needs of current customers or prospects and generate interest through various lead contact activities: Phones (majority), emails, social media and other avenues.
• Understand the prospect’s business and possible IT or Cloud environment and communicate our value proposition.
• Uncover prospects’s business challenges and relevant IT initiatives.
• Outbound telephone-based sales pressure with the primary goal of setting appointments for inside and outside sales agents.
• Develop superior customer service relationships with prospects – adding value with each contact, ensuring that activity is leading the prospect closer an appointment.
• Work through provided lead lists in our CRM systems, cleanse the leads, update vital lead information, and leverage digital resources (website, tech news, industry sites, linkedin, etc) to gain better understanding of prospects product and services.
• Ensure a seamless transition of customer expectations and account responsibilities to the Inside/Outside Sales team, or the Operations team.
• Utilize professional networks, relationships within current contacts, and other industry forums to create new opportunities/prospects.
• Be a cloud / technology expert by consistently updating, gathering, analyzing, and applying industry knowledge through reading various industry trade publications, monitoring competitive products and solutions, active in online forums, and reading tech blogposts.
• Provide weekly feedback and report on lead generation, prospecting and opportunities.
• Set a minimum number of appointments per month as assigned.
• Meet / exceeds quota on monthly, quarterly and annual basis.

QUALIFICATIONS/REQUIREMENTS:

• BA/BS candidates preferred; or relevant sales experience in lieu of degree.
• 2+ years business experience in of telemarketing, lead generation and/or value-based selling environment.
• General understanding of Internet datacenter, public cloud servers, private cloud environment, server, storage & networking hardware.
• Although not required, a high level understanding of Internet Infrastructure related products and services is a bonus (i.e.: IaaS, DRaaS, Network security, Storage, Server Hardware, VMware, Microsoft server suites, open source technologies).
• Excellent writing and verbal communication skills.
• Highly concise in their communication skills and shows the ability to provide speedy and quality responses (email, chat or phone).
• Strong objection handling skills and extreme resiliency.
• Must display comfort in a fast-paced, demanding, high-growth technology environment.
• Collaborative, a problem solver, flexible, motivated, and energetic.
• Professional and self motivated attitude.
• Desire to potentially move into either Inside or Outside Sales role.
• Ability and desire to excel at prospecting using a combination of new and tried techniques.
• Organized, ability to multi task, detailed oriented and team player.
• Highly self-motivated.
• Working knowledge with CRM Based System a definite plus.
• Proficiencies in Microsoft Office product, Skype, Lync, a big plus.

PERKS:

• Experience working in one of the fastest growing companies (CRN 250, Inc 5000, Puget Sound 100 Fastest Growing Private Companies).
• Real career growth opportunities.
• Dynamic, challenging, and entrepreneurial work culture and environment.
• Attractive bonus structure for meeting / exceeding quotas.

Wowrack is looking for an experienced B2B, Outside Sales Executive. They will be responsible for finding new business for the organization. The ideal candidate will have demonstrated success working within a fast-paced technical organization, preferably in the cloud industry. They should love talking to clients they partner with customers to understand needs and recommend solutions.

IDEAL CANDIDATES:

• Self-motivated, independent, hard worker seeking opportunities to learn and grow
• Comfortable with a dynamic changing environment
• Goal oriented person
• Must work well with others and in a team environment
• Great presentation skills
• Optimistic attitude with a drive to succeed
• Must know collocation, cloud hosting, dedicated servers, and network topology for public and private cloud environments
• Small-company mentality with scrappy start-up work ethic
• Likes to hunt for new clients
• Up to 25% travel may be required.

PRIMARY RESPONSIBILITIES:

• Find new clients
• Manage and maintain a healthy pipeline of leads, opportunities, and referrals
• Present company via PPT, DC tours, Proposal Generation
• Maintain good relationships with the client through regular phone contact, e-mails or the personal contacts.
• Achieve monthly and quarterly goals
• Assist management in taking the appropriate decisions regarding forthcoming products and marketing generation based on their experiences
• Attend local networking events and conferences

DESIRED SKILLS AND EXPERIENCE:

Experience:

• Experience with B2B sales, contract negotiations, proposal development
• Technical cloud hosting industry experience a must
• 5 + years in a quota bearing role
• Contract negotiations

Required Skills:

• Ability to manage multiple Leads and Opportunities
• Experienced with Salesforce CRM
• Experience communicating effectively and efficiently in a distributed company with 50% of the staff remote
• Participate in Marketing events such as trade shows and seminars
• Hosting industry experience is highly desired.
• Bachelor’s degree, or equivalent experience.
• A minimum 5+ years’ experience of relevant sales experience.

This position is located at our offices in Seattle, WA.
Interested candidate, please email your resume to hr[at]wowrack.com

Wowrack is looking for a Senior Network Engineer with 10 years’ experience in designing, Implementing and troubleshooting various network technologies. Background includes hands-on experience, specializing in Cisco Environment in Data center, LAN/WAN and Security.

ESSENTIAL FUNCTIONS:
The ideal candidate will be expected to provide high quality first-tier network and network event management for Wowrack’s (expanding) worldwide network operations. They will demonstrate an excellent knowledge of networking and networking concepts and theory, and have experience participating in operational network support for an internet company. The ideal candidate will have a proven track record of success in driving complex issues to resolution autonomously and/or collaboratively. A passion for working with new technologies and pushing the envelope on existing technology is required & expected for this role.

Engineering and Provisioning:

• Engineering of NE-related solutions for various project and operational needs.
• Design, build and implement new solutions for our customers needs
• Develop and maintain installation and configuration procedures.
• Contribute to and maintain system standards.
• Research and recommend innovative, and where possible automated approaches for network administration tasks. Identify approaches that leverage our resources and provide economies of scale.

Operations and Support:

• Perform daily system monitoring, verifying the integrity and availability of all hardware, resources, systems and key processes, reviewing logs etc.
• Perform regular security monitoring & create Risk vs. Reward statements.
• Create automation of monitoring of new services.
• Perform regular file archival and purge as necessary.
• Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.

Maintenance:

• Apply Revision patches and upgrades on an as needed basis, and upgrade administrative tools and utilities. Configure / add new devices as necessary.
• Maintain operational, configuration, or other procedures.
• Perform periodic performance reporting to support capacity planning.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.

KNOWLEDGE/SKILLS:

• Bachelor (4-year) degree, with a technical major, such as engineering or computer science, or relevant job experience.
• Cisco Certification Highly Desired.
• 10years + experience with dedicated expertise in Designing, Implementing and Troubleshooting various Network Technologies.
• Background includes hands-on experience, specializing in Cisco Environment in Data Center, LAN / WAN and Security.
• Mastery of Routing Protocols required.
• Ability to Mentor up-and-coming Network Administrators
• Expert in Data Center Technologies such as vPC, VDC, VSS, STP, FCoE, OTV & FabricPath
• Highly Experienced in Cisco Catalyst 6500 Platform and its Service Modules
• Have implemented Load Balancing solutions on F5 BIG-IP LTM, Cisco CSM & Array APV/TMX
• Implemented Firewall Security in compliance with PCI on Cisco ASA,FWSM & Checkpoint
• Ability to troubleshoot and mitigate large scale DDOS attack (10Gbps +) and using BGP blackhole community.
• Extremely strong knowledge in BGP, HSRP, VRRP Routing protocol.
• Demonstrated record of success in managing existing IT projects and implementing new IT projects on time, also an Excellent Team Player, quick learner and a fast thinker

COMPLEXITY/PROBLEM SOLVING:
Position deals with a variety of problems and sometime has to decide which answer is best. The question/issues are typically clear and requires determination of which answer (from a few choices) is the best.

DISCRETION/LATITUDE/DECISION-MAKING:
Decisions normally have a noticeable effect department-wide and company-wide, and judgment errors can typically require abundant time to address and are customer impacting.

WORKING CONDITIONS/PHYSICAL EFFORT:
Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice.

Interested candidate, please email your resume to hr[at]wowrack.com

Wowrack is looking for an Internet Datacenter Technician position to support and run our day-to-day datacenter activities. You will be closely working with our Datacenter Infrastructure team and also our Senior System Administrator team. This position requires individuals with self-starter attitudes and a high sense of responsibility as you will be administering live Internet Servers. If you love playing with network hardware (AKA: toys), learning various new technologies (AKA: fun) and work in a high paced environment (AKA: Sysadmin World), this position will best suit you.

Wowrack is employee-focused and works hard to create a company culture that all of our team members will enjoy. We offer competitive pay, plus medical, vacation and paid holidays.

Job Location: Tukwila, WA US
Position Type: Full-Time/Regular
Work Shift: This is a swing shift position that may include nights and/or weekends

Responsibilities

• Support and Manage Wowrack.com Datacenter Infrastructure.
• Responsible for setting up new server builds. Strong experience with various server hardware is required.
• Responsible for deploying customer servers, network equipment, and all network infrastructure related equipment.
• Responsible for deploying datacenter related infrastructure such as server cabinets, power distribution units, UPS systems, KVM/IP Systems, and cabling infrastructure.
• Responsible for troubleshooting and maintaining existing deployments.
• Establish and maintain appropriate documentations and procedures.
• Interface with Wowrack customers and provide top-notch and speedy customer service.
• Occasional additional hours on emergencies are expected.

Qualifications

• Knowledge on various os (unix/Windows) server installations.
• Basic knowledge of different flavors of Operating Systems (unix/windows).
• Strong knowledge of these OS is a plus.
• Strong hardware knowledge as you will be building various types of server hardware with different hardware specs and parts.
• Knowledge in cat5, cat5e, cat6, and fiber deployment and termination.
• Must have excellent communication, organization, and teamwork skills.
• Candidate must have a professional ethic toward customers.
• Must be dependable with a great work ethic, demonstrated initiative, ownership of issues, and exceptional attitude.
• Highly flexible, adaptable, and able to deal with uncertainty in an extremely high-paced environment.
• Must be able to work well under directions from customers and Wowrack team members while maintaining high ability to be able to work with little or no supervision.
• CompTIA A+, MCP certified candidate is highly preferred.
• Due to nature of heavy equipment, Candidate must be able to lift at least 50lbs of equipment.
• Candidate must own and be able to operate a motor vehicle as you will be supporting 3 different Wowrack Datacenters around Seattle Area.
• Position is open immediately with start date as soon as tomorrow.

Interested candidate, please email your resume to hr[at]wowrack.com

1. Availability for Work (immediate, 2 weeks, or more)
2. Salary requirement
3. Whether you meet the requirement on having our own vehicle
4. Whether you meet the requirement of being able to lift at least 50lbs of equipment

Wowrack is looking for an Inside Sales Representative. Their core duty is to find potential customers through lead generation activities via phone, live chat, or targeted marketing efforts.

This position requires an individual with extremely high self-motivation and high sense of responsibilities, as you will be the main point of contact concerning lead generation and sales activities for the organization. You must be a problem solver with the ability to come up with different options and solutions for customers that are interested in a multitude of different cloud environments.

If you love meeting new people and love talking about servers, storage, and network hardware, learn various new technologies, and work in a high paced environment, this position will best suit you.

Responsibilities

• Drive sales of all Wowrack products, by developing, identifying, and securing all relevant direct sale opportunities.
• Generate market interest and close sales by executing Product and Segment Marketing activities such as: projects, surveys, campaigns, teaching, site visits and or promotions.
• Build presentations and proposals for customized configurations and supportable solutions to be proposed to meet customer needs
• Drive Sales Process to Close/Win Sales Opportunities
• Achieve monthly quota

Qualifications

• Minimum 3 years of sales experience with a technology service or product specifically related to cloud, colocation, and
• Track record of consistent quota attainment
• Clearly articulate value proposition and key differentiators
• Strong presentation skills
• Strong business acumen
• Excellent customer services and communication skills
• Strong internal drive and salesmanship
• Excellent organizational, multitasking, and follow up skills
• Strong team orientation and a competitive nature
• Salesforce.com experience, preferred
• Bachelor's degree, preferred

Position is open immediately with start date as soon as tommorrow. Salary and compensation is DOE.
Interested candidate, please email your resume to hr[at]wowrack.com