One of our founders, Erward Osckar, expressed his excitement, stating, “We are thrilled to announce the grand opening of our new office in Surabaya, Indonesia! This momentous occasion marks a significant milestone in our journey as we expand our presence and further strengthen our commitment to serving our global clients and partners.” 

He continued, “The new office houses our 24x7x365 Network Operation Center and Security Operation Center (SOC). It also accommodates our Engineering support team, Research and Development team, and the Asia Pacific Sales and Marketing team. With cutting-edge technology and modern amenities, the ISO 27001 audited facility embodies our vision for the future. It has been carefully crafted to optimize productivity, foster creativity, and enhance the overall experience for both our employees and visitors.” 

Our founders, Rudy Setiawan and Erward Osckar, along with Sherly Pandra representing her brother Jimmy Pandra, officially inaugurated our headquarters with a ribbon-cutting ceremony. They expressed their gratitude to our guests and team for their support to Wowrack throughout the years. 

Rudy shared in his speech that he is “thankful for such a long journey, and now we finally have a place that we can call our new home for all of us, including our customers”. He also added that he “hopes Wowrack can continue to support everyone, including its employees, by providing the best IT services”.  

Erward also thanked our staff, clients, and partners. He also said in his speech that he “started Wowrack in the US in 2001, and 22 years have passed and Wowrack has grown into a big team now” and that he is “very happy, and very proud, and very glad with this achievement”. 

During the event, our guests had the opportunity to explore our facility through guided room tours. Also, they could have a chat with our team of engineers in unique ‘speed dating’-like sessions. We were delighted to receive positive feedback from our guests, as these sessions provided them with face-to-face interactions, a refreshing change from their usual online communication with our engineers. 

The grand opening of Wowrack‘s Southeast Asia Headquarters in Surabaya marks a remarkable milestone in our journey. We are hopeful that this new home will enable us to continue providing the best IT solutions to our customers.  

The post Wowrack Indo Celebrates Opening of New Southeast Asia Headquarters appeared first on Wowrack Blog.

SOC 2 engagements are based on the AICPA’s Trust Services Criteria. SOC 2 service auditor reports focus on a service organization’s non-financial reporting controls as they relate to security, availability, processing integrity, confidentiality, and privacy of a system. KirkpatrickPrice’s service auditor report verifies the suitability of the design and operating effectiveness of Wowrack’s controls to meet the standards for these criteria.

“The SOC2 Type II certification is a crucial achievement for Wowrack as it demonstrates our commitment to Uptime, Security and protecting our customer’s data and Privacy,” said Erward Osckar, Managing Partner at Wowrack. “We treat data very seriously at Wowrack. The SOC2 Type II shows that Wowrack is competent and serious about securing its customers’ data.”

“The SOC 2 audit is based on the Trust Services Criteria. Wowrack has selected the security, availability, and confidentiality categories for the basis of their audit,” said Joseph Kirkpatrick, President of KirkpatrickPrice. “Wowrack delivers trust-based services to their clients, and by communicating the results of this audit, their clients can be assured of their reliance on Wowrack’s controls.”

About Wowrack
Wow Technologies, Inc. (Wowrack) was founded in 2001 as a customer-centric cloud service provider offering various IT services, including Hosting services, Colocation, Cloud Backup, Managed Services, Disaster Recovery Solutions, and more. Our competency includes infrastructure design, provision, implementation, management, as well as compliance and high traffic web application monitoring that require scalability, fast performing, and secure infrastructure.

Also follow Wowrack on Social Media :
Facebook page, Instagram (@wowrack),  LinkedIn, and Twitter 

About KirkpatrickPrice
KirkpatrickPrice is a licensed CPA firm, PCI QSA, and a HITRUST CSF Assessor, registered with the PCAOB, providing assurance services to 1,000 clients in more than 48 states, Canada, Asia, and Europe. The firm has more than a decade of experience in information security and compliance assurance by performing assessments, audits, and tests that strengthen information security and internal controls. KirkpatrickPrice most commonly provides advice on SOC 1, SOC 2, PCI DSS, HIPAA, HITRUST CSF, GDPR, ISO 27001, FISMA, and CFPB frameworks. For more information, visit www.kirkpatrickprice.com, follow KirkpatrickPrice on Twitter (@KPAudit), or connect with KirkpatrickPrice on LinkedIn.

The post Wowrack Completes SOC 2 Type II / SSAE 18 Audit appeared first on Wowrack Blog.

NTFS is the primary file system for recent versions of Windows and Windows Server, that provides a full set of features including security descriptors, encryption, disk quotas, and rich metadata, and can be used with Cluster Shared Volumes (CSV) to provide continuously available volumes that can be accessed simultaneously from multiple nodes of a failover cluster.

So, what is ReFS?

Resilient File System (ReFS) is Microsoft’s newest file system, that designed to maximize data availability, scale efficiently to large data sets across diverse workloads, and provide data integrity by means of resiliency to corruption. The ReFS used to detect all types of disk corruption, data striping and also copy-on-write features. ReFS is a newest system of Windows based on NTFS, and in other words, this is an update system to complete the Windows NTFS system.

Basically, the ReFS system is better than the NTFS system. Because the NTFS system has several limitations that have been improved by the system. ReFS supports features that already exist in NTFS such as BitLocker encryption, access control lists for security, USN journaling, change notifications, symbolic links, junction points, mount points, reparse points, volume snapshots, file IDs, and OpLocks.

How does it work?

ReFS uses checksums for metadata and optionally for data files and has the ability to detect damage reliably. Additionally it can automatically repair detected damage using alternative data copies provided by Storage Spaces. ReFS can delete corrupt data when the volume is damaged and a copy of the data is damaged and it can handle most irreparable damage. ReFS introduces a data integrity scanner, known as a scrubber, which can periodically scans volumes, identifies damage and proactively triggers corrupt data repair. However, this system cannot be used for booting PCs or used in external media such as USB flash disks or memory cards.

Some of the advantages of ReFS compared to NTFS include the field of hyper-V and backup applications.

On Hyper-V, ReFS has some advantages:

1. The “Block Cloning” feature can accelerate copy operations, enabling quick, low-impact VM checkpoint merge operations, which in turn reduces the disk I/O load
2. The “Sparse VDL” feature can zero files rapidly, reducing the time needed to create fixed VHDs from 10s of minutes to mere seconds.

However, it’s not suitable for SAN-based cluster shared storage, at least for now, because the Hyper-V cluster will always put the ReFS CSV on “File System Redirected” mode, which caused the owner node to be the only one accessing the SAN, while the other nodes are accessing the storage over the cluster network (I’ve seen no SAN traffic flowing on the other nodes, only on the owner node). See below for more details:

This is on a ReFS CSV:

BlockRedirectedIOReason: NotBlockRedirected

FileSystemRedirectedIOReason: FileSystemReFs

Name: HVC-Prod-Disk3

Node: WOWHVC3

StateInfo: FileSystemRedirected

VolumeFriendlyName: HVC-Prod-Disk3

VolumeName: \\?\Volume{ee02dcb9-8066-458f-8fb4-cc974f8be89a}\

And this is on a NTFS CSV:

BlockRedirectedIOReason: NotBlockRedirected

FileSystemRedirectedIOReason : NotFileSystemRedirected

Name: HVC-Prod-Disk1

Node: WOWHVC3

StateInfo: Direct

VolumeFriendlyName: HVC-Prod-Disk1

VolumeName: \\?\Volume{7973af21-ee14-4d9e-aada-314e8b8d8850}\

With NTFS, all nodes are accessing the SAN storage using DirectIO, which should give us better performance.

But ReFS is okay for Storage Spaces Direct (S2D) configuration, since there is no shared storage anyway (every nodes have direct-attached disks) so all access is essentially redirected.

For Backup Applications, the advantages are as follows:

System Center DPM 2016 is actually using the resilient file system by default for the backup storage, as it utilizes the “block-cloning” technology on ReFS to accelerate the backup process. It’s a part of the “Modern Backup Storage” technology that SCDPM 2016 offers.

DPM 2016 uses block cloning to store backups on ReFS volumes. Instead of using copy-on-write to store backups (which was used by VolSnap in DPM 2012 R2), DPM 2016’s block cloning uses allocate-on-write. This change improves IOPS efficiency, making backups nearly 70% faster.

Veeam also recommends ReFS for the backup storage, as it also utilizes the same “block cloning” technology on ReFS (Veeam calls it “fast cloning capability”) to speed up the backup process.

Version 9.5 leverages the fast cloning capability in ReFS API to create synthetic backups without moving the data blocks between files, and instead, references backup file blocks already present on the volume. This means all manipulations associated with synthetic full backups are limited to metadata updates and require no actual I/O operations on backed up data.

Another advantage of using ReFS for backup storage is: it enables us to scale-up the backup storage capacity up to 35 PB (compared to a maximum of 256TB on NTFS)

So, to conclude this story:

1. On Hyper-V Cluster, use NTFS on SAN-based storage, and use ReFS on Storage Spaces Direct (S2D) storage
2. On a Standalone Hyper-V server, use ReFS so that we can take advantage of the “Block Cloning” and “Sparse VDL” feature, which can accelerate VM checkpoint merge operations and fixed VHD creation. However, please be advised that a ReFS partition can be expanded, but cannot be shrunk, so if you know that you will need to shrink the partition in the future, please use NTFS.
3. On Backup servers using SCDPM 2016 or Veeam B&R 9.5, use ReFS on the Backup Disk/Storage to accelerate the backup process

Curious what Wowrack can do for you? Contact us today to learn more!

The post Microsoft’s ReFS vs NTFS system Which is Better? appeared first on Wowrack Blog.

The installation was completed at the end of March of 2018 and represents a follow-up to the partnership signing event that took place in 2016 at the Indonesia Infrastructure Forum in Los Angeles, CA.

“We are excited to continue our partnership with Telin and combine our expertise in infrastructure hosting and management with Telin’s experience in providing solid IP transit solutions.  With Telin and Wowrack combined, our customers can be assured of a quality service backed by the 24/7 support of both companies.” says Wowrack President, Erward Oskcar.  “We look forward to continuing to grow our partnership with Telin and combine our forces together to deliver a solid service all around.” he continued.

Telin CTO (Nanang Hendarmo) and Telin USA CEO (Joseph Raja) Visits Wowrack USA Headquarter in Seattle, WA

In Addition, Telin USA CEO, Joseph Sahat Raja, says “Wowrack offers the reliability and scalability that we need for hosting solution in the U.S. to our customer. With competitive prices, customizable plans and extra marketing tools to boost the performance, we believe our customer is happy with the solution from us.”

Both Wowrack and Telin USA look forward to the enhancement and strengthening of its partnership and will continue to work together through 2018 and beyond.

About Telin USA:

Telekomunikasi Indonesia International (USA), Inc. (Telin USA) was established on December, 2013 located in Los Angeles and becomes subsidiary with 100% of its shares owned by PT Telekomunikasi Indonesia International (Telin). Telin USA performs telecommunications products, telecommunications services, Information Technology (IT), Information technology products and information technology services business. Telin USA have International 214 License and currently, Telin USA is also one of consortium members in the SEA-US (South East Asia – United States) submarine cable connecting Manado, Indonesia to Los Angeles, United States that was launched on August 2017. More information about Telin USA can be found at www.telkom-usa.net

About Wowrack:

Founded in 2001, Wow Technologies, Inc. (Wowrack) is a Hybrid Cloud IaaS offering various Cloud Services including Private/Public Cloud, Managed Hosting Solutions, Dedicated Server Solutions, Colocation, Backup and Disaster Recovery as a service, Virtualization and WAN Circuit Delivery. Wowrack competency includes being able to design, provision, implement, manage and monitor compliant application Infrastructure using secured hybrid cloud platforms. Wowrack currently has 7 global datacenter point of presence and is headquartered in Seattle, WA. More information about Wow Technologies, Inc can be found at www.wowrack.com

The post Telin USA and Wowrack Continue Partnership with Joint Deployment for Major Top-Level Domain Authority appeared first on Wowrack Blog.

Without further ado, here are the biggest cloud trends we intend on seeing this year.

Larger Cloud-Storing Capacity

With more companies moving more of their data onto the cloud, there needs to be the physical space to handle it all. With a higher demand of cloud-storing capacity, there must be more data centers with the necessary equipment. Consumers will be looking for managed service providers that have the kind of space they need available, even if they don’t quite have the need for it yet. Along with this, consumers will be looking for providers that offer more scalable options, in order to make sure their needs can be met in the future.

More Applications Created Solely for Cloud Environments

While we’re still in this period where legacy companies are finally making the transition to the cloud, there are also companies who aren’t wasting time. They are placing their entire network on the cloud from the get-go. So, in order to accommodate this trend, cloud hosting providers will need to have access to the software and tools necessary to make the cloud accessible to absolutely everyone — especially smaller, newer businesses who have no prior systems to move over. This means the acquisition of more applications that are created solely for the cloud, as well as apps that can be used across multi-cloud environments. This will make workloads more user-friendly and portable, allowing consumers to take care of their business needs whenever, wherever.

The Rise of Open-Source Cloud Connectivity

Speaking of multi-cloud environments, another trend you can expect to see this year is the rise of open-source cloud connectivity. With so many data storage and management needs to be met, consumers will likely be reaching out to multiple vendors for their services, unless they can find a provider that can truly manage it all. That being said, the need for open-source technology will change the attitudes that consumers have towards owing their loyalty to just one vendor. It’s no secret then that MSPs who embrace this trend by offering solutions that are accessible over multiple cloud systems, are going to be more desirable.

Wowrack is up to date on the latest trends so that we can meet all your cloud hosting needs. Contact us today to learn more.

Less Patience for Consumers on Internet Speed and Quality

This year, we will be honing in on 5G. Yes, 5G. It will no longer be a matter of “my Internet is too slow” but, instead, “it’s just not fast enough.” Internet speed and quality is absolutely necessary for businesses in 2018, and anything less than amazing simply won’t be tolerated. MSPs need to keep this in mind and be sure all their services can keep up with the Internet speeds that their customers expect.

More Emphasis on SaaS

Last, but certainly not least, 2018 will be the year of Software as a Service, which will be the #1 deployed solution worldwide. With so many great software options out there that businesses rely on, they need a place where it can all be properly hosted. Although IaaS and PaaS will still be used, SaaS will be the simplest and most desirable option this year, and it’s pretty clear why. Companies need flexibility to do things their way, and a provider that will support them throughout their journey.

With so many people relying on a stable and flexible cloud environment, finding the right vendor who acknowledges these trends is critical. 

The post Check Out 2018’s Biggest Cloud Trends appeared first on Wowrack Blog.

1) “Am I giving IT too many responsibilities?”

Regardless of whether or not you outsource your IT, your in-house team has a lot on their plate no matter what. Because of this, companies generally choose to have an in-house IT team working alongside managed services to make sure their network is constantly at the top of its game. If you are giving IT too many jobs to do, then they are going to have a hard time making sure all the roles are being met. So, if your IT person or team has already expressed this to you, then it’s time to hand over some of those responsibilities to a managed cloud hosting provider.

2) “What happens if there is a data breach?”

If a data breach is one of your biggest concerns right now (and, it should be), then that’s a good enough reason as any to begin outsourcing your IT. There’s no sense in taking any risk at all with how far your company has come. Why take any chances? A managed hosting provider can take this worry off your hands. In addition, they can come up with a disaster recovery solution just for your company, while also helping you pass compliance standards if you’re dealing with sensitive information from your customers.

3) “Is my business expanding at a rapid rate, but support isn’t measuring up?”

Perhaps when you first started, you just had a website, hosted by one of those generic providers. But, now, things have changed (for the better). Now, your website has consistent traffic 24/7 a day, and you cannot risk a potential traffic jam slowing down your business. If you require a network that can support what you’re dealing with, then don’t stress. Just hand it over to a managed hosting provider and let them deal with the rest.

Wowrack can help you answer all your questions about hiring a managed cloud hosting provider. Contact us today to learn more.

4) “Does my network require a specific infrastructure?”

Speaking of expanding your business, are you even set-up to do something like that in the first place? This has probably got you thinking. If you’re not sure how all the stuff works behind the scenes — a cloud architecture, different types of products, etc. — then don’t sit around trying to do it by yourself. It’s time to talk to a professional about the best options available.

5) “Am I too busy to worry about any of this?”

If any of the previous questions have come up at all, then you’ve probably dismissed them with a, “Wow, I’m too busy to even be concerned with this right now.” We get you. You shouldn’t have to be concerned with managing your your network on this scale. While that doesn’t mean you’re excused from all responsibilities, you have other things you need to take care of in the office. Let someone else do the worrying.

It’s hard to know when is the right time to finally move your network over to a managed service provider. If you’ve been asking yourself any of these questions, then you know what it is you need to do!

The post If You’re Asking Yourself These Questions, It’s Time to Outsource Your IT appeared first on Wowrack Blog.

Here’s why:

Expand Your Business

Choosing a cloud hosting option that’s scalable gives you the best opportunity to have your network grow with your business in the future. Many companies hold off on moving to the cloud because they feel as though they aren’t quite ready to do so. Perhaps they don’t yet have the funds or the client-base to make that kind of change. However, making the move to the cloud in the beginning stages will not only make your business more accessible to more people, but it will also allow you to save money in the long run. This is because most MSPs offer scalable solutions, so you don’t need to pay for what you aren’t using right now — you can always make the necessary upgrades later on.

Take More Time for What Matters

Turning to an MSP means that in addition to gifting your company a brand new infrastructure set-up next year, you will also have the support of a professional provider. This means they will manage everything, while you continue doing the many jobs you need to do as a company leader. If you have a lot of projects you’re hoping to get done next year, managing your network shouldn’t get in the way. Make it your resolution to work on what you need to do, while an MSP stays on top of the rest. After all, why risk losing all the hard work you’ve done when your MSP can provide amazing backup and disaster recovery solutions?

Wowrack wants you to be on the right track for next year. Contact us to learn more.

Keep the Important Jobs in the Hand of Professionals

Is not knowing who to trust holding you back from making some changes for next year? That’s understandable, and exactly why we stress the importance of making sure you can trust your MSP. This is why Wowrack offers data center tours to ensure you’re getting a good look at the services you’ll be receiving. Therefore, you can feel confident knowing that this important job lies in the hands of a  dedicated team of experts. There will always be someone available that can solve the problem your network may be presenting, but ultimately, the team will help recognize any problems well before they occur.

Also, it helps to know that if something does happen — for instance, a data breach — you won’t necessarily be the one held completely responsible.

Provide Consistent Customer Satisfaction

Lastly, a major goal you should have for the upcoming year is to continue growing that trust between you and your clients. One of the ways to achieve this is by maximizing your security standards, thereby ensuring your customers that you’re doing everything in your power to mitigate risks that could have the potential to leak their information. This is why, depending on the industry you’re in, it’s so important to practice compliance laws. Opting for the services of an MSP as one of your New Year’s resolutions will help you bring in more customers, and improve your CRM overall. Additionally, it will keep you safe from problems like shut-downs, delays, data disasters, breaches, and visits from auditors. A strong approach to this means happy customers.

So, what’s the hold up? Let us help you achieve the New Year’s resolutions you have for your company.

The post Turning to Managed Services Should be Your Company’s New Year Resolution appeared first on Wowrack Blog.

Here at Wowrack, not only do we take you on a tour of a data center, but we also host open houses every so often to welcome large groups of those who just want to come by and check it out.

The next data center tour is January 10th. After all, what better way to start the New Year and gift your company’s network a new home?

Why Going on a Data Center Tour is Important

Since the data center is the selected location of where your server will be stored, it’s super important to know what this is going to look like. And, in general (but not always) seeing one data center will give you a good sense of what the other MSP’s data centers look like, too.

Seeing a data center for yourself can, for one, show you the obvious things. For instance, you can see if the data center is physically secured, if there is a cooling system in place, and overall, how the machinery looks. If it seems dusty, cluttered, and there are loose wires sticking out every which way, you may want to take a look at some other data centers, too. It also gives you a chance to learn more about how it all works, as well ask any questions that come to mind or haven’t already been answered.

Which, brings us to our next point…

What Questions You Should Ask

When it comes to as something as big as this, you want to make sure you’re absolutely certain before making the time and monetary investment. This is another way to get a good read on your prospective MSP. If they seem hesitant to answer your questions or are making you feel uncomfortable by asking them in the first place, then you might get a good sense of how your experience will be in the long term.

And, if you can’t think of any questions, here are some examples to get the juices flowing:

• Security – Who has access to the building? Have there have been break-ins?
• Electrical Infrastructure – How is this place getting power? How many distribution, backup systems, and generators are there?
• Troubleshooting – What happens if there is a problem with my equipment?

If you’d like to attend our Data Center Tour, Contact us today to make an appointment.

Registration for Wowrack’s Data Center Tour

Here at Wowrack, we believe there shouldn’t be any mystery. We pride ourselves on being transparent, so what you see is what you get.

In just a few weeks our Data Center Tour will take place on January 10th, 2018 from 9 AM to 3:30 PM, in Tukwila, Washington. Come and see for yourself the quality of the servers we maintain.

What to Do if you Can’t Make it This Time

If you can’t make it to this Data Center Tour, no worries! Wowrack always has our doors open (of course, not the doors to our secured data center) so you can make an appointment for a time that works best for you.

The post Are You Ready for Wowrack’s Data Center Tour? appeared first on Wowrack Blog.

That being said, if you’re a business leader, then you know all too well the stress that can come with working with multiple people at once. However, like with any team, if your MSP does this collaboration correctly, you’ll have even less to worry about.

Here’s how it works:

Who Are They?

A managed services team consists of experts in their field, like architects, security experts, monitors, etc. Generally, team members are labeled as “engineers” and should be the top of their game. By working with a team, you can feel confident knowing that someone will be there no matter when you need them. 7 days a week, 365 days a year, 24 hours a day — this is one of the benefits of having a team take care of your network as opposed to a single individual.

Different Expertise Across the Board

Of course, although you’re working with one team, that team is working with clients on cloud systems located world-wide. Even so, this shouldn’t take away from the quality of services they are supposed to be providing you with. If this is executed correctly, then the managed services team will help you with a whole number of things. This should include, but not be limited to:

• IT, Cloud architect, and Strategy services
• Network engineers who run 100% SLA networks
• System administrators that monitor and manage your specific network design and infrastructure
• Security engineers and services
• An IT Operation team to manage IT duties while you sleep

Wowrack will provide your company with the best managed services team out there. Contact us to learn more!

An Easy to Follow, Step by Step Process

It’s clear that by working with a team you have different experts taking care of different jobs. This will ensure that the right people are managing the right parts of your network at all times. No need to worry about things like, “this guy really doesn’t know what he’s doing…” but, instead, the peace of mind of that comes with each team member following a specific role in the process.

And, a managed services team should be able to guide you through this process from the very beginning. Here’s a general idea of how it will look:

• 1) Infrastructure Design: The MSP team will build you a unique infrastructure that answers all of those challenging questions, such as, “What server hardware do I use?” or “How do I distribute our application load efficiently around the globe?”
• 2) Implementation: That infrastructure will then by implemented by the Systems and Network Architect working closely with Deployment Team.
• 3) Networking: Whether you need to connect the private cloud you already have to a public cloud provider like AWS, or you need to build a secure private network from scratch that is able to span across the globe, your managed services team will help you do this with its network engineers.
• 4) Monitoring: Don’t worry if something goes wrong thereafter. Your managed services team will stay on top of it by setting up your network into different layers that can easily be monitored.
• 5) Security: Whatever compliance practices need to be followed will be implemented into your system, as well as a strong Disaster Recovery approach in case something goes wrong.

As the old saying goes, “two heads are better than one.” And, when it comes to your company’s network, you deserve the very best set of heads, dedicated to working together to give you exactly what you need.

The post Getting To Know Your Managed Services Team appeared first on Wowrack Blog.

All MSPs may offer you different cloud hosting options, disaster recovery solutions, dedicated servers, and compliance options — just to name a few. But, does it offer you these perks as well? And, how do these perks compare to the competition?

A Specifically-Designed Architecture vs. A General Infrastructure

No two companies are the same, and depending on what kind of business you are running, your system’s architecture needs to be appropriate. What works for one business likely won’t work for another, and therefore, you can’t settle for something generic. Before choosing an MSP, know whether or not they can design an architecture specifically for your business, or if they are just going to give you what they claim is a “one-size-fits-all” package?

A Combination of Different Hosting Options vs. No Flexibility

Not quite on the cloud yet? Or, are you on the public cloud but need more time before transitioning to a private option? What if you have features you like from public and private cloud options – a hybrid? A reliable MSP will give you the opportunity to combine various hosting options in addition to choosing features from different types of infrastructure programs. You shouldn’t have to settle for something that’s “close enough.”

The Ability to Host Customer-Owned Hardware vs. Being Required to Use Unfamiliar Tools

If you have hardware you’re already comfortable with, why give that up?  It’s one thing if your managed cloud hosting provider offers hardware options for you to use, but it’s another thing if they force you to use their stuff instead of your own.

A Customized Price vs. Set Prices

When your MSP takes different factors into account before giving you the price, you can feel good knowing that you’re paying for exactly what you’re getting. If an MSP only gives you the option to choose one package at one price, you could be spending a lot of money on features you don’t need. And, what about scalability? Don’t you want to be able to have the price adjusted fairly when business is slow or if business starts to boom? An MSP who only advertises set-prices can cause you to lose out long term.

Compliance Hosting Options vs. No Compliance Package

If you work in any industry that handles sensitive data, whether it be financial, medical, or personal, individuals and companies need to be protected by being compliant with the law. If this is a requirement for your company, then why get a package that doesn’t have compliance added to it? Otherwise, you’ll have to pay separately for something that could already be included.

Wowrack understands that there’s no “one-size-fits-all” when it comes to your cloud hosting options. Contact us to learn about the

Fully Managed Services vs. Periodic Check-Ups (At the Very Least)

You can’t really call it a managed cloud hosting provider if they aren’t actually “managing.” You should never have to feel like you’re ‘bothering’ your MSP because you have a question or something breaks and you need urgent attention. This is their job. If your network isn’t being fully managed and the only thing you’re getting is periodic check-ups, it kind of defeats the purpose.

One on One Support vs. Waiting in Line to Speak to a Representative

Speaking of managed services, in what form are you getting that management? Can you actually talk to an individual who will walk you through what you need to know and will the MSP send someone to your data center? Or, do you need to call up and deal with a different representative each time, who can’t get to the job until tomorrow?

When it seems like your prospective MSP if offering the whole package, ask yourself whether or not there’s more to be had.

The post Your MSP May Offer These Things, But Does It Offer These? appeared first on Wowrack Blog.